FAQ

About Us

Drew Baird Fitness was created in 2015, but 4 years ago we switched to focus solely on supporting women with their hormonal health. Ever since, we've reinvigorated & revitalised the lives of thousands of women!

We are based on the Mid-North Coast of NSW in a city called Lake Cathie. This is around 4 hours north of Sydney. 

Shipping

Our office is located in Lake Cathie, which is located on the Mid-North Coast of NSW around 4 hours north of Sydney. However, we ship from Melbourne. 

We ship absolutely anywhere in the world; all continents and countries. It doesn't matter where you are in the world. 

Usually, orders are processed and dispatched the day after you purchase.

As we need to use an external company to ship our products, our pricing is subject to the pricing on Australia Post. You can always find the shipping price at the checkout on your order before actually making the purchase. 

If you ever receive a product that has been damaged, just send us an email at info@drewbairdfitness.com and we will replace the order immediately for you. It's our job to ensure the goods you pay for arrive in perfect condition. 

Depending on whether you're in Australia or international and which shipping method you selected;

Australian domestic: 

Parcel Post: 3-5 business days.

Express Post: 2-4 business days.


International Orders:

Economy Air: 10-20 business days.

Standard: 7-10 business days.

Express: 4-7 business days.

Returns & Refunds

If there's any damage to your product, we will 100% replace it in full. For more information on returns and exchanges, please see our returns policy. 

Discount Usage

Subscribe & Save

If you are having trouble signing into your account in order to manage your subscription(s), it means that your account & subscription details have been migrated from an alternative H&B Vitamins website - but your login credentials have not. 

This means, you need to create a new account using your original email address for the website in which you are unable to sign in.

Once created, you will be able to access & manage your subscription(s).

The steps are: 

  1. Visit the website
  2. Create your new account whilst ensuring the email matches the email address you used to set up your product subscription (password can be anything). 
  3. Login to your account to access your subscription(s) and loyalty program.

If problems persist, please email us at info@handbvitamins.com. We will quickly resolve this for you x

Unfortunately, the subscription app we use - ReCharge - does not allow for Afterpay payments at this time.

Monthly Giveaway

No, tell us what you really think! Positive, neutral and negative reviews will all go into the draw. We only ask that all reviews be a true reflection of your experience with our products.

Provided that it is a unique review and one you have not submitted previously, you may enter as many times as you’d like.

We will draw the winners from last month's reviews on the 10th (or next business day) of each month.

We’ll send you an email on the day to the email address provided when you submitted your review to let you know what you’ve won. Make sure you have access to this email to redeem your prize!

Cash Prize Winners: We’ll ask for your details when we let you know you’ve won. 

Voucher Winners: Your voucher will be included in the email letting you know you’ve won.

 

Yes, absolutely! Take a look at a fantastic opportunity right here.